Specifications

Index CentreVu CMS Administration
IN-6
switch setup data
viewing 10-42
switch setup values 10-42
Switch Setup window 10-43
switches 1-14
certified for CentreVu CMS
1-18
System Setup selector window
2-6
system tray icon 2-9
T
terminals
approved for CentreVu CMS
1-19
troubleshooting 1-19
Threshold Colors tab 2-10
thresholds
for each exception type 8-6
setting the limit for 8-6
time in vector exception 8-25
timetables
adding tasks to 13-13
adding to CentreVu CMS 13-4,
13-7
and permissions 13-44
assigning tasks 13-44
available only through ASCII
interface to CentreVu CMS
13-1
backups 13-2
changing 13-2
changing tasks in 13-23
copying 13-9
copying tasks in 13-16
creating and scheduling 13-3
creating without scheduling
13-6
deleting 13-11
deleting tasks from 13-18
editing 13-12
editing globally 13-20
Get Contents window 13-12
listing all in database 13-25
permissions for 13-2
printing 13-43
saving 13-14
using Stop 13-44
using with system clock 13-26
toolbar 2-5
Tools menu 2-2
top skill 6-11
training 1-21
upgrade 1-23
translations 11-6
trunk group 2-16
trunk group access permissions
assigning 9-20
changing 9-20
deleting 9-20
viewing 9-20
Trunk Group Access window 9-20
Trunk Group Assign input window
7-11
trunk group assignments
viewing 7-11
Trunk Group Exception
Administration window 8-16
trunk group exceptions
administering 8-16
Trunk Group Exceptions input
window 8-42
trunk group exceptions report
example of 8-43
running 8-41
Trunk Group Members input
window 7-13
trunk group members report
example of 7-14
running 7-13
trunk group names
adding 3-54
changing 3-54
deleting 3-54
viewing 3-54
trunk groups
administering exceptions for
8-16
DID 7-11
Trunk Groups input window 3-54
trunk string values
changing 3-56
default names 3-57
viewing 3-56
Trunk String Values input window
3-57
U
UNKNOWN 3-47, 3-58
user data
assigning 9-3
User Permissions selector window
2-5, 2-6, 9-3
User Permissions User Data
window 9-4
V
VDN access permissions
assigning 9-25
changing 9-25
deleting 9-25
viewing 9-25
VDN Access window 9-25
VDN Assignments input window
7-17
VDN call profile
report 7-22
VDN Call Profile Setup input
window 7-20
VDN call profiles
adding 7-19, 7-21
changing 7-19, 7-21
copying 7-21
deleting 7-19, 7-21
VDN Exception Administration
window 8-21
VDN exceptions
administering 8-20
detection 8-25
VDN Exceptions input window
8-45
VDN Exceptions report
example of 8-46
VDN exceptions report
running 8-44
VDN names
adding 3-60
changing 3-60
deleting 3-60
viewing 3-60
VDN skill preferences
changing 7-6
VDNs input window 3-61
VDN-to-vector assignments
changing 7-16
vector 2-16
number 7-23
step 7-23
vector access permissions
assigning 9-23
changing 9-23
deleting 9-23
viewing 9-23
Vector Access window 9-23
vector configuration reports
running 7-23
Vector Exception Administration
window 8-26
vector exceptions 8-47
administering 8-26
Vector Exceptions input window
8-48
vector exceptions report
example of 8-49
running 8-47
Vector input window 7-23