Specifications

Index CentreVu CMS Administration
IN-5
Reports selector window 2-4,
2-6, 3-65, 4-2
Reports tab 2-10
reports window 2-10
RESERVE 3-20
restore 2-14
after backing up 11-26
automatic 11-26
manual 11-26, 11-28
running 10-7, 11-26
restore data 10-5
Restore Data input window 11-28
RINGING 3-58
route to 8-25
command 8-20
step 8-20, 8-29
ROVING 3-20
running a report 4-2
S
Save As HTML window 5-10
Save as Script
using 5-2
Save as Script Action window
5-13
Save as Script window 5-2, 5-6
automatic 5-7
interactive 5-7
Scheduler utility
stopping or starting 12-10
Script button 5-3
scripting
actions 5-12
export of report output 5-8
for exceptions administration
and reports 8-53
input windows 5-12
reports saved as HTML 5-10
scripting an action 5-13
scripting an input window 5-12
scripting reports 5-6
Scripting tab 2-10
secondary administrators
permissions for 9-1
SEIZED 3-57
Select Agent/Template window
6-9, 6-15
Select Extension window 6-11,
6-12
selector window 2-10
server 1-3, 1-5, 1-7, 1-13
adding a new 1-7
changing a connection to 1-7
logging out of 1-11
removing from list of available
servers 1-7
Server Properties window 1-8
service level
increment 7-9, 7-19, 7-21
setting storage intervals 10-36
setting up a report page 4-4
shortcuts
adding tasks to 13-35
and permissions 13-46
assigning tasks 13-46
changing tasks in 13-40
copying 13-31
copying tasks in 13-37
creating 13-28
deleting 13-33
deleting tasks from 13-39
editing 13-34
running 13-30
using Stop 13-46
using the Keep mode 13-45
Single Data Input browse window
10-21
single value 2-16
single-user mode 1-10, 10-17,
10-29, 13-26
changing to 10-5
to log in using 1-3
Skill Level 6-10
Skill Level Call Handling 6-11
software
needed for Sun platform 1-17
optional for Sun platform 1-17
recommended for PC 1-16
shipped with CentreVu CMS
11-41
software included with training
1-23
Solaris
administering printers in 11-24
changing user passwords 12-5
disabling printers in 12-8
interface to CentreVu CMS
1-13
logging into 12-2
moving print jobs in 12-8
restoring files in 12-11
returning to CentreVu CMS
from 12-6
stopping or starting Scheduler
utility 12-10
system devices 11-19
using 12-3
viewing system file 12-4
specifying storage intervals 10-7
Split Members input window 6-23
split members report
example of 6-24
running 6-22
split/skill access permissions
assigning 9-17
changing 9-17
deleting 9-17
viewing 9-17
Split/Skill Access window 9-17
split/skill call profile report 7-9
split/skill call profiles
adding 7-9
changing 7-9
deleting 7-9
Split/Skill Exception Administration
window 8-12
split/skill exceptions
administering 8-11
Split/Skill Exceptions input window
8-39
split/skill exceptions report
example of 8-40
running 8-38
split/skill names
adding 3-49
changing 3-49
deleting 3-49
viewing 3-49
split/skill string values
changing 3-46
viewing 3-46
Split/Skill String Values input
window 3-47
split/skill supervisors
permissions for 9-1
Split/Skills input window 3-50
splits/skills
exceptions notification for 9-18
Standard CMS Items input window
3-53
Start menu 1-2
status bar indicators 2-6
status bar messages 2-7
storage allocation 10-5
storage intervals 10-5, 10-30
guidelines for 10-40
setting 10-36
steps for 10-36
Storage Intervals window 10-37
storage space
allocating 10-25
storing CentreVu CMS data 10-17
Sun Microsystems, Inc.Solaris
administering printers in 12-7
Supervisor user interface
map of 2-20
switch
features 10-44
release 10-43
type 10-43