Specifications
Index CentreVu CMS Administration
IN-4
login ID names, (continued)
viewing 3-40
Login Identifications input window
3-41
login IDs
agent 3-40
names 3-40
Login Information window 1-3
Login Status indicator 2-3
logout reason codes
adding 3-43
changing 3-43
names of 3-43
viewing 3-43
Logout Reason Codes input
window 3-43
Look Ahead Interflow attempts
8-20
M
MAIN 3-58
main menu access permissions
assigning 9-15
changing 9-15
viewing 9-15
Main Menu Addition Access
window 9-15
maintenance backup 2-13, 11-13
full 11-16
incremental 11-16
steps to run it 11-13
when to run it 11-13
maintenance error log 11-1,
11-45
data summaries in 11-32
error messages 11-34
using 11-31
Maintenance Error Log input
window 11-31
Maintenance selector window 2-5,
2-6
malicious call exception 8-2
Malicious Call Trace input window
8-36
malicious call trace report
example of 8-37
running 8-36
manual archive 10-21
manual login
how to use 1-5
window 1-3
Manual Login window 1-5
map of user interface 2-20
master ACD 10-6
MBUSY 3-58
menu bar 2-5
migrating CentreVu CMS data
10-33
Move Extensions Between Splits
window 6-19
moving extensions between splits
6-17, 6-19
Multi-Agent Skill Change window
6-17
multiple agents
adding to another skill 6-18
changing skills for 6-17
moving from skill to skill 6-18
Multiple Daily Input 10-21
multi-user mode 10-17, 11-9
changing to 10-6
multi-user state 10-40
N
Name Format tab 2-10
NORMAL 3-47
numeric entry 2-15
O
ODBC (CMS Open Database
Connectivity) 11-41
Open Database Connectivity
(ODBC), ODBC (Open Database
Connectivity 1-15
Operations tab 2-10
Options window 1-7, 2-2
other timed exceptions 8-50
OVRLD1 3-47
OVRLD2 3-47
P
password
changing 1-9
choosing 1-9
replacing 1-9
pattern-matching 2-15
PC configuration
recommended for CentreVu
CMS 1-16
peg count exceptions 8-50
PERCENT 3-17
Percent Allocation 6-10
phantom abandon call timer
10-43
Print Setup window 3-66
Print window 4-3
Printer Administration input
window 11-24
printers
administering 1-20, 11-23
assigning descriptions to 11-23
printers, (continued)
assigning names to 11-23
assigning options to 11-23
identifying for your system 1-20
requirements 1-20
printing a report 4-3
pseudo-ACD
defining synonym in Dictionary
10-10
deleting 10-11
loading 11-18
loading data into 10-12
menu items 10-9
permissions for 10-2
setting up 10-8
Pseudo-ACD Setup window 10-9
Q
QUEUED 3-56, 3-57
R
R2 Migrate Data window 10-34
R3 Migrate Data window 10-35
real-time exceptions log 8-2,
8-52
using 8-54
Real-Time tab 2-10
recovery kit
using 11-41
Report Colors tab 2-10
report page 4-4
Report Wizard 2-4
reports 2-9, 8-47
agent exceptions 8-30
agent group members, for
Dictionary 3-68
configuring 4-7
data collection 8-34
Dictionary 3-65
exceptions 8-56
exiting and restarting 4-6
historical 10-41
kinds of 4-7
malicious call trace 8-36
printing 4-3
printing options 4-8
real-time 10-41
running 4-2
scripting 5-6
setting up page for 4-4
split/skill exceptions 8-38
to summarize 4-7
trunk group exceptions 8-41
VDN exceptions 8-44
Reports input window 4-3
reports saved as HTML 5-10