Specifications

Index CentreVu CMS Administration
IN-3
default toolbar buttons 2-6
DEFINITY ECS with EAS 6-3,
6-9, 6-13
DEFINITY ECS without EAS 6-3
devices
naming and describing 11-18
Dictionary
names for exceptions and
exceptions reports 8-52
permissions for 3-2
rules for 3-2
searching globally 3-36
Dictionary reports
agent group members 3-68
running 3-65
Dictionary selector window 2-4,
2-6, 3-6
E
EAS (see Expert Agent Selection)
8-2, 8-11
capabilities of 1-14
EAS (See Expert Agent
Selection), EAS 11-3
EAS (See Expert Agent
Selection), Expert Agent
Selection 6-1
EAS (see Expert Agent Selection),
Expert Agent Selection 1-13,
1-23, 3-43, 6-3, 6-9, 6-13
EAS, Expert Agent Selection 6-14
Edit menu 2-12
error codes
500 11-34
505 11-34
exception
definition of 8-1
Exception counter 2-7
Exception type thresholds 8-13,
8-27
exception type thresholds 8-6
exceptions
agent timed 8-50
Audio Difficulty 8-56
custom reports for 8-53
data storage allocation for 8-52
external outbound 8-4
occurrence boundaries 8-51
occurrence threshold 8-56
per split or skill 8-4
scripting for 8-53
time limit 8-56
exceptions count 8-51
exceptions notification
access permissions for 9-10
changing 8-3
for specified splits/skills 9-18
exceptions notification,
(continued)
for specified trunk groups 9-21
Exceptions selector window 2-4,
2-6, 8-4
exiting and restarting a report 4-6
Export All Data window 5-8
Export Chart Data window 5-8
export of report output 5-8
Export Table Data window 5-8
extension split assignments
changing 6-9, 6-12
External Application Status
window 10-23
external applications
starting or stopping 10-23
F
FBUSY 3-57
FDISC 3-57
feature access permissions
assigning 9-12
changing 9-12
deleting 9-12
viewing 9-12
Feature Access window 9-13
field description 2-14
Forecast 3-51, 10-19
capabilities of 1-14
on pseudo-ACD 10-8, 10-15
status of, in maintenance error
log 11-33
Free Space Allocation window
10-18
full backup
tape allocation for 11-36
G
General tab 2-10
Generic String Values input
window 3-35
generic string values synonyms
changing 3-35
Global Search Input window 3-36
global search output window
results 3-37
go to vector
command 8-20, 8-25
step 7-23, 8-20, 8-25
Greatest Need 6-10
H
hardware 1-19
certified for CentreVu CMS
1-16
Help menu 2-12
help system 2-9
Help Topics window 2-3
Helpline 1-21
how to reach 1-22
historical database
archiving data in 10-20
Historical tab 2-10
history list
using 2-19
HOLD 3-56, 3-57
HTML
report saved as 5-10
I
IDLE 3-56, 3-57
incremental backup
setting up a schedule 11-38
tape allocation for 11-37
INFORMIX
interface to historical database
1-13
INFORMIX tables
backing up 11-16
restoring data for 11-28
input field
description of 2-14
name/synonym 2-14
numeric entry in 2-15
rules for 2-14
input window
scripting 5-12
input window options 2-13
input windows 2-12
Integrated tab 2-10
L
link-down exception 8-34
List Agents Traced input window
6-7
List devices 11-19
listing agents traced 6-7
Load Pseudo-ACD Data window
10-14
location IDs
adding 3-38
changing 3-38
deleting 3-38
viewing 3-38
Location IDs input window 3-38
Login button
to log in to server 1-3
login ID characters
rules for 9-7
login ID names
adding 3-40
changing 3-40