Specifications
Index CentreVu CMS Administration
IN-2
backup, (continued)
recovery kit 11-41
status of, in maintenance error
log 11-33
to save data 11-35
while archiving 11-16
Backup Data input window 11-14
Backup Data window
List device command 11-19
backup information
format of 11-43
how to interpret 11-44
backup strategy 11-35
complex backup 11-39
full backup 11-36
incremental backup 11-37
backup volume
labeling 11-43
backup, CMSADM 11-35
steps to run it 11-9
what it consists of 11-9
backup, complex
tape allocation for 11-39
backup, full
tape allocation for 11-36
backup, incremental
setting up a schedule 11-38
tape allocation for 11-37
backup, maintenance 11-9,
11-13, 11-35
full 11-16
steps to run it 11-13
when to run it 11-13
backup, maintenance,
incremental 11-16
Backup/Restore Devices input
window 11-18
Backup/Restore Devices window
2-13
browse buttons
how to use 2-16
browse window
multiple-value 2-17
single-value 2-16
C
calculations
adding 3-26
creating 3-26
names of 3-26
viewing 3-26
Calculations input window 3-27
Call Center Administration
selector window 2-4, 2-6
Call Vectoring 6-1, 8-20, 10-31,
10-42
capabilities of 1-13
Call Vectoring, (continued)
needed for 8-2
not needed for 8-2
call work code
definition of 7-4
call work code 0 3-30, 7-3
call work codes
adding 3-29, 7-3
changing 3-29
deleting 3-29, 7-3
names of 3-29
unassigned 7-3
viewing 3-29, 7-3
Call Work Codes input window
3-29, 7-4
Call Work Codes window 7-3
CentreVu Advocate 6-11
capabilities of 1-14
CentreVu CMS data
migrating 10-33
R2 data 10-33
R3 data 10-33
CentreVu CMS state
changing 10-5
CentreVu Supervisor
exiting 1-12
resource limits for 1-3
Change Agent Skills window
6-10, 6-12
Change Extension Split
Assignments window 6-11
Change VDN Skill Preferences
input window 7-7
clock synchronization 10-6
closing CentreVu Supervisor
windows 1-10
CMS Servers tab 2-2, 2-10
CMS State window 10-6
CMS System Setup selector
window 2-5
CMS System Setup selector
window, System Setup selector
window 10-3
CMS System Setup window,
System Setup window 10-1
CMS System Setup, System
Setup
command 10-8
CMSADM file system backup
11-9
Lucent-provided backups
11-11
steps to run it 11-9
what it consists of 11-9
Commands menu 2-4
complex backup
tape allocation for 11-39
Confirm Password window 1-3
CONN 3-57
Connect menu 1-3, 1-5
to log into server 1-3
connection status
application layer 11-21
connection layer 11-22
monitoring 10-3, 11-20
session layer 11-21
Connection Status input window
11-20
constants
adding to database 3-31
names of 3-31
Constants input window 3-31
controller 1-6
controller window 1-5, 1-6, 4-6
after you log into server 1-4
before you log into server 1-2
custom items
defining 3-33
Custom Items input window 3-33
custom report 2-6
custom reports
for exceptions 8-53
D
DABN 3-57
data backup 11-18
data collection 10-3, 10-17,
10-29, 10-40, 11-7, 11-21
turning on and off for real ACDs
10-3
Data Collection Exceptions input
window 8-34
data collection report
example of 8-35
running 8-34
Data Collection window 10-4
data migration 11-18
data restore 11-18
data storage 10-25
data storage allocation
for exceptions 8-52
Data Storage Allocation window
10-26
data storage parameters
changing 10-19
data summarizing 11-32
Data Summarizing window 10-20
data summary results 11-45
database items
changing 3-33
custom 3-33
defining 3-33
deleting 3-33
viewing 3-52
data-loading 10-15