Specifications

Index CentreVu CMS Administration
IN-1
Index
Numerics
3B2 computer
migrating data from 10-33
A
access permissions
ACD 9-3
feature 9-3
split/skill 9-3
trunk group 9-3
VDN 9-3
vector 9-3
ACD
administrative interface 1-13
master 10-2
ACD access permissions
assigning 9-9
changing 9-9
deleting 9-9
viewing 9-9
ACD Access window 9-10
ACD status
viewing 11-3
ACD Status window 11-3
ACD’s
changing during backup 3-6
ACDs
adding 3-6
changing 3-6
deleting 3-6
ACDs input window 3-7
Actions menu 2-12
Actions menu items 2-13
Activate Agent Trace input window
6-5
activating agent trace 6-3
Add Button wizard 2-4
adjunct routing
command 8-28
step 8-20, 8-25
Advanced menu 2-2
Agent Administration selector
window 2-4, 2-6
Agent Exception Administration
window 8-5
agent exceptions
administering 8-4
report 8-30
Agent Exceptions input window
8-31
agent exceptions report
example of 8-33
agent groups
adding agents to 3-12
agents in 3-11
copying 3-9
creating 3-8
deleting agents from 3-14
Agent Groups Get Contents
window 3-12
Agent Groups input window 3-8
Agent Groups window 3-11
Agent Groups-Copy window 3-10
agent skills
changing 6-9
agent string values
changing 3-16
Agent String Values window 3-17
agent templates
applying 6-15
changing skills for 6-9
creating 6-15
agent timed exceptions 8-50
agent trace 10-4
starting 6-3
stopping 6-5
agents
adding 3-11
deleting 3-11
listing 3-11
viewing 3-11
allocating data storage 10-7
allocating storage space 10-25
ANI/SID
see automatic number
identification/station number
identification 8-36
announcement synonyms
adding 3-21
changing 3-21
viewing 3-21
window 3-21
Announcements input window
3-21
archiving status 10-4
viewing 11-7
Archiving Status input window
11-7
Archiving Status window 10-22
Audio Difficulty exception 8-56
automatic login
how to use 1-3
window 1-3
automatic number identification/
station number identification
8-36
AUX reason code names 3-23
AUX reason codes
adding 3-23
changing 3-23
deleting 3-23
names of 3-23
viewing 3-23
AUX Reason Codes input window
3-24
B
BACKUP 3-19, 3-58
backup 11-26
before restoring 11-26
for pseudo-ACD 10-15
frequency of 11-35
kinds of 11-35
managing the tapes 11-35
permissions for 11-1