Specifications

Glossary CentreVu CMS Administration
GL-20
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VDN skill preference
A prioritized list of agent skills administered for a VDN that are needed or
preferred for the answering agent. VDN skill preferences require a call to be routed
to an ACD agent with a particular attribute or set of attributes.
vector
A list of steps that process calls according to a user definition. The steps in a vector
can send calls to splits, play announcements and music, disconnect calls, give calls
a busy signal, or route calls to other destinations.
vector command
A vector step that describes the action to be executed for a call (for example,
Queue to main, check backup, disconnect).
vector directory number (VDN)
An extension number that enables calls to connect to a vector for processing. A
VDN can connect calls to a vector when the calls arrive over an assigned
automatic-in trunk group or when the calls arrive over a DID trunk group and the
final digits match the VDN. The VDN by itself may be dialed to access the vector
from any extension connected to the switch.
vector step
1 processing step in a vector. A vector step consists of a command and 1 or more
conditions or parameters.
vector step condition
A condition accompanying a vector command that defines the circumstances in
which the command is applied to a call.
VOA
See VDN of origin announcement.
voice terminal
A telephone set, usually with buttons, that gives an agent some control over the
way calls are handled.
W weekly data
Daily data that has been converted to a weekly summary.
write permission
A permission with which a CentreVu CMS user can add, change, or delete data and
execute processes.