Specifications

Glossary CentreVu CMS Administration
GL-7
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copy group or profile
A CentreVu CMS operation that creates a new group or profile from an existing
one.
current
A CentreVu CMS operation that displays data from the current interval.
current interval
The current intrahour interval, which can be 15, 30, or 60 minutes. The current
interval is part of the real-time database.
current wait time
The time a call has waited for service in a call queue adjusted for queue priority.
custom report
A real-time or historical report that has been customized from standard reports or
created from scratch.
CWC
See call work code.
D DABN
See dequeued and abandoned.
DACD
See direct agent ACD.
DACW
See direct agent ACW.
daily data
Interval data that has been converted to a 1-day summary.
data collection off
A state in which CentreVu CMS is not collecting ACD data. If you turn off data
collection, CentreVu CMS does not void data on current call activity.
data collection on
A state in which CentreVu CMS is collecting ACD data.