Specifications

Navigating CentreVu® Supervisor CentreVu CMS Administration
Using the controller window after you log into the server 2-7
Status bar messages
Any of these messages may display on the status bar:
This indicator... Displays...
Exception counter An exception count of the ACDs
for which you have exceptions
permissions; the count is cleared
to zero at the beginning of an
interval
ACD status Icons for the ACDs that are
supported in your call centers by
CentreVu CMS; if the link to an
ACD is down, the icon is crossed
out. If the CentreVu CMS
server is connected to the ACD
via a TCP/IP connection and the
connection is in a transient state,
the icon changes to a straight
line; if you put your mouse over
an indicator a tooltip shows the
name of the ACD
Date and time Date and time of the CentreVu
CMS server you are logged into
This message... Displays when...
Working
Successful
Error A syntax error is found in a field,
an error message with field help
displays.
Failed An action request cannot
complete. An Acknowledgment
window explains why the
request failed.
Does not exist A record you are trying to
change, delete, or search for is
not in the database.