Specifications

Task: maintaining CentreVu® CMS CentreVu CMS Administration
Viewing ACD status 11-6
For actions without EAS, note the following field descriptions
CentreVu
CMS is measuring: the current value of each of the
following items
Splits: splits measured by
CentreVu
CMS
Total split members: agent/split pairs logged in at the time the
ACD Status window was open
Trunk groups: trunk groups measured by
CentreVu
CMS
Trunks: trunks measured by
CentreVu
CMS; unmeasured trunks
are not included
VDNs: VDNs measured on this ACD
Vectors: vectors available for use in the selected ACD
Measured splits: to change the number of measured splits in the
selected ACD, type a new value and select Translations from the
Actions menu
Errors: errors found
Translations
When you select Translations on the Actions menu,
CentreVu
CMS requests a full set of translations if data collection for the
ACD is on. An Acknowledgment window indicates that data will
be lost during the translations pumpup. The Acknowledgment
window asks if you want to proceed.
If the link to the switch is not up when you request the
translations, the status line shows Failed and the error message is
listed in the Errors field.
Translations cannot be used for a pseudo-ACD since it has no
connection to a switch.
If you select either Find one or List all on the Actions menu and
the ACD's link to the switch is down, the Errors field displays the
link status.