Specifications

Task: maintaining CentreVu® CMS CentreVu CMS Administration

Viewing ACD status 11-5

If your switch has EAS, the ACD Status window looks like this:

ND OF STEPS

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Reference

For actions with EAS, note the following field descriptions:

• Skills: skills measured by

CentreVu

CMS

• Skill members in use: agent/skill pairs logged in at the time the

ACD Status window was open

• Trunk groups: trunk groups measured by

CentreVu

CMS

• Trunks: trunks measured by

CentreVu

CMS; unmeasured trunks

are not included

• VDNs: VDNs measured on this ACD

• Vectors: vectors available for use in the selected ACD

• Errors: errors found