Specifications

Task: maintaining CentreVu® CMS CentreVu CMS Administration
Viewing ACD status 11-3
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Viewing ACD status
Overview
The ACD Status window displays information about the current ACD
selected in the window, including the number of splits or skills, agents
logged in, trunk groups, trunks, VDNs, vectors (if your company has
purchased Call Vectoring), and measured splits.
Steps
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1 On the controller window, select Tools | Maintenance.
The Maintenance selector window opens.
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2 Select Operations | ACD Status.
The ACD Status input window opens.