Specifications

Task: viewing and changing system setup values CentreVu CMS Administration
Viewing switch setup data 10-43
The Switch Setup input window opens.
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3 In the ACDs field, type the names or numbers of the ACDs for which
you want information.
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4 Review the following fields:
• Switch type (such as DEFINITY
®
)
• Switch release (such as G3V5, G3V6, or G3V8)
• Purchased CentreVu CMS release and version (the CentreVu
CMS release and version that was originally purchased)
• CentreVu CMS load (the CentreVu CMS load name, including
the field update section of the load number)
• The phantom abandon call timer (the value of the phantom
abandon call timer–calls shorter in duration than the number of
seconds set here are counted as abandoned calls rather than ACD
calls). This is useful in areas where the central office does not
provide disconnect supervision on trunks