Specifications

Task: viewing and changing system setup values CentreVu CMS Administration
Setting storage intervals 10-36
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Setting storage intervals
Overview
You can set a 15-, 30-, or 60-minute storage interval for ACD data. This
allows you to choose the storage interval that best meets the needs of
your call center. You can also select the days of the week that begin and
end your call center’s week.
Storage intervals determine how often intrahour data is archived and at
which times. For example, if your call center’s hours change, you can
specify a change in the daily start time or daily stop time.
Steps ...........................................................................................................................................................................
1 On the controller window, select Tools | CMS System Setup.
The CMS System Setup selector window opens.
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2 Select Operations | Storage Intervals.