Specifications

Task: viewing and changing system setup values CentreVu CMS Administration
Allocating storage space 10-28
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8 In the field for Number of Agent login/logout records (0–999,999), type
the number of agent login/logout records you want to store. A record is
generated each time an agent logs in, one record per login/logout
session.
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9 In the field for Number of agent trace records (0–500,000), type the
number of agent trace records for this ACD (not for all ACDs). To
calculate how many records you need, multiply the number of days for
which you want to save this information times the number of agents who
log in and out each day times the number of times each agent logs out
each day.
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10 In the field for Number of unmeasured trunk facilities, type the number
of unmeasured trunk facilities. Set this number high enough to handle
the traffic expected over these unmeasured trunk facilities but not to
exceed the maximum number of trunks minus the number of measured
trunks.
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11 In the field for Number of exceptions records (0–2,000), type the total
number of exceptions (for example, agents, splits/skills, VDNs).
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12 In the field for the Number of call records (0–5,000) or (0–999,999),
type the number of call records you want to store for this ACD. If you
collect and report these records on CentreVu CMS itself, this is the
number of records that are stored. The value can be from 0 to 5,000.
If you send the records to another computer for storage and analysis,
this is the amount of buffer space set aside to collect the records before
transmission to the other system. The value can be from 0 to 999,999.