Specifications

Task: viewing and changing system setup values CentreVu CMS Administration
Allocating storage space 10-27
Steps to set field values
The following steps include only the fields that need an explanation:
................................................................................................................................
...........................................
1 In the # of Items field, type the number of items for splits/skills, trunk
groups, trunks, call work codes, vectors, and VDNs for which you want
space allocated.
................................................................................................................................
...........................................
2 In the Days of Daily field, type the number of days for which you want
daily data stored for splits/skills, agents, trunk groups, trunks, call work
codes, vectors, and VDNs. If you type , CentreVu CMS does not save
daily data. Each entry (split/skill, trunk group, etc.) can be different. To
store daily data for a complete month, type 
................................................................................................................................
...........................................
3 In the Weeks of Weekly field, type the number of weeks for which you
want weekly data stored for splits/skills, agents, trunk groups, trunks,
call work codes, vectors, and VDNs. Each entry (split/skill, trunk group,
etc.) can be different. If you type , CentreVu CMS does not save
weekly data.
................................................................................................................................
...........................................
4 In the Months of Monthly field, type the number of months for which
you want monthly data stored for splits/skills, agents, trunk groups,
trunks, vectors, and VDNs. Each entry (split/skill, trunk group, etc.) can
be different. If you type  , CentreVu CMS does not save monthly data.
................................................................................................................................
...........................................
5 In the Shift 1 (2, 3, or 4) field, type the shift start and stop times for each
shift of agents (up to four shifts) for your ACD. Shifts can overlap.
If you specify a shift that starts before the data collection start time or
ends after the data collection stop time, you get an acknowledgment.
................................................................................................................................
...........................................
6 In the Maximum agents logged in field, type the maximum number of
agents logged in during the shift.
................................................................................................................................
...........................................
7 In the field for total split/skill members, summed over all splits/skills (0-
9,999), type the maximum number of measured split/skill members
summed over all splits/skills.