Specifications

Task: viewing and changing system setup values CentreVu CMS Administration
Loading pseudo-ACD data 10-12
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Loading pseudo-ACD data
Overview
Use these steps to load ACD data into the pseudo-ACD you created in
the “Setting up a pseudo-ACD.” For example, you could take data
previously backed up on one CMS and unarchive the data to another
CMS.
Prerequisites
Before you load the pseudo-ACD data:
• Do a backup to generate a pseudo-ACD data volume.
• Set up the pseudo-ACD. See “Setting up a pseudo-ACD” in this
task for more information.
• Define how much historical data will be stored for this pseudo-
ACD. The storage allocation parameters must be large enough to
accommodate the data to be loaded. See “Allocating storage
space” in this task for more information.
• Set the storage intervals for the data to be unarchived. The
storage-interval size and data collection times for the pseudo-
ACD must match those of the data to be loaded. See “Specifying
storage intervals” in this task for more information.
Steps ...........................................................................................................................................................................
1 On the controller window, select Tools | CMS System Setup.