Specifications

Task: viewing and changing system setup values CentreVu CMS Administration
Setting up a pseudo-ACD 10-10
• User Permissions
– all submenu items
• CMS System Setup
–CMS State
Data Collection
Data Storage Allocation
Data Summarizing
Free Space Allocation
Load Pseudo-ACD
Pseudo-ACD Setup
R2 Migrate Data
R3 Migrate Data
Storage Intervals
Switch Setup
• Maintenance
– ACD Status
Archiving Status
Backup Data
Backup/Restore Devices
Connection Status
Printer Administration
Restore Data
• CentreVu CMS does not automatically summarize pseudo-ACD
data. See “Archiving data in the historical database” in this task
for more information on how to summarize pseudo-ACD data into
daily, weekly, or monthly summaries.
• Before you load the previously backed-up ACD data to the
pseudo-ACD, make the pseudo-ACD your current ACD. After
you change your current ACD, see “Loading Pseudo-ACD Data”
in this task for information on loading the data.
• Back up the historical data you want for the pseudo-ACD. See
“Task: maintaining CentreVu CMS” for more information.
• Define a synonym for your pseudo-ACD in the Dictionary. See
“Task: naming your call center entities in the Dictionary” for more
information.