Specifications

Task: viewing and changing system setup values CentreVu CMS Administration
Setting up a pseudo-ACD 10-9
The Pseudo ACD Setup input window opens.
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3 In the ACD field, type the number (nine through 26) or the name of the
pseudo-ACD.
You must use an ACD number if you have not defined a synonym for
it. You can use the ACD name once you have defined the synonym in
the Dictionary.
E
ND OF STEPS
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Reference
A pseudo-ACD is not a live (real) ACD and does not communicate
with any switch.
When you create a pseudo-ACD, that pseudo-ACD’s parameters (such
as number of agents or splits/skills) are set to 0. Reset them if necessary
to match the ACD from which data will be loaded. See “Task:
administering call center agents” for more information.
The following menu items are available when a pseudo-ACD is the
current ACD, if you have the appropriate feature access permissions:
• Reports
–Historical
• Dictionary
– all submenu items
• Forecast
– all submenu items
• Custom Reports
– all submenu items