Specifications

Task: viewing and changing system setup values CentreVu CMS Administration
Turning data collection on and off for real ACDs 10-4
The Data Collection input window opens.
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3 In the ACD field, select the ACD name for which you want to turn data
collection on or off.
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4 Under Data collection, click: On (the default value): to turn data
collection on. Off: to turn data collection off.
E
ND OF STEPS
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Reference
• This window does not apply to a pseudo-ACD because a pseudo-
ACD does not collect data.
• Data collection must be on for the current ACD when you activate
an agent trace or do any switch administration from CentreVu
CMS.
• Check the archiving status before turning off data collection or
wait until the interval archive finishes.
• You can script this action. See “Task: automating your activities
with scripting” for more information.