Specifications

Task: viewing and changing system setup values CentreVu CMS Administration
Turning data collection on and off for real ACDs 10-3
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Turning data collection on and off for real ACDs
Before you beginPrerequisi
tes
• When you turn on data collection, monitor the connection status of
the link and make sure data is being transferred. See Connection
Status on the Maintenance menu.
• When you turn off data collection, no new data is collected. If
calls are being handled, they are not recorded in CentreVu CMS.
Steps ...........................................................................................................................................................................
1 On the controller window, select Tools | CMS System Setup.
The CMS System Setup selector window opens, with only the
Operations tab active.
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2 Select Operations | Data Collection.