Specifications

Task: administering exceptions CentreVu CMS Administration
Task reference: reports 8-56
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Task reference: reports
• The Audio Difficulty exception, found in the Trunk Group
Exceptions selection of the Reports menu, is always provided for
all switches that support event (stroke) counts.
• Whenever you define or change exceptions, CentreVu CMS
starts checking for the exceptions immediately, as long as data
collection is on.
• For any exception type, the occurrence threshold must be from 0
to 999.
• For timed exceptions, the time limit for each occurrence must be
from 0 to 28,800 seconds (the equivalent of 8 hours).
• If you set a time limit for an activity, you must also set an
occurrence threshold for the same activity.
• You must select Find one on the Actions list before selecting
Modify so you will get the current settings.
• The default setting is off (not active) for most exceptions.
Exceptions checking for the following events, however, is always
turned on. These events cannot be turned off.
– Malicious call traces
– Data collection disruptions
– Agent attempts to log in with more than one login ID
• You are notified of exceptions in two ways:
– When you have set exceptions, the exceptions count in the
status bar increases by one every time an exception threshold
is met or exceeded.
– The PC beeps.