Specifications

Task: administering exceptions CentreVu CMS Administration
Reference: real-time exceptions log 8-55
• Information about an activity that has fallen outside of the
exception conditions you set. Thus, for a peg count exception, the
exception record shows the occurrence threshold you set, even
though the number of occurrences may be substantially greater.
For a timed exception, the exception record shows the time limit
you set, not the actual duration of an occurrence.
• The real-time exceptions log holds up to 100 exception records.
As each new exception occurs, CentreVu CMS adds a new record
to the log. If the log already contains 100 records, CentreVu CMS
deletes the oldest exception record from the log at the same time
that it adds the new exception record.
• The log simultaneously displays exception records for all
elements of the ACDs for which you have exceptions permissions,
regardless of whether the exceptions involve agents, splits or
skills, trunk groups, VDNs, or vectors. You cannot select
exception records for just one item, such as VDNs or vectors.
However, you see exception records on only the ACD elements,
such as splits or skills, for which you have exception permissions.
See “Task: assigning user permissions” for more information.