Specifications

Task: administering exceptions CentreVu CMS Administration
Running a trunk group exceptions report 8-41
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Running a trunk group exceptions report
Overview
Use the trunk group exceptions report to see exceptions made in the
past for the trunk groups you select for the report. For each trunk group
exception, the report shows the time and type of exception.
Prerequisites
To run a trunk group exceptions report:
• The check box for the exception you want in the Exceptions field
of the Trunk Group Exceptions window must be selected for the
reporting time period you choose.
• Exceptions must have occurred for the exception type you want
the report to cover.
Steps ...........................................................................................................................................................................
1 From the controller window, select Tools | Commands | Exceptions.
The Exceptions selector window opens.
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2 In the ACD box, select the ACD for which you want to run the report.
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3 Select Reports | Trunk Group Exceptions.