Specifications

Task: administering exceptions CentreVu CMS Administration
Running a malicious call trace report 8-36
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Running a malicious call trace report
Overview
Use the malicious call trace report to see detailed information on
malicious call occurrences. The report shows the date and time each
call occurred, and the agent and split or skill that received the call. If
you have the automatic number identification/station number
identification (ANI/SID) network feature on G3V4 or later, the report
also shows where the call originated. This report is only available with
CentreVu Supervisor.
Steps
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1 From the controller window, select Tools | Commands | Exceptions.
The Exceptions selector window opens.
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2 In the ACD box, select the ACD for which you want to run the report.
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3 Select Reports | Malicious Call Trace.
The Malicious Call Trace input window opens.