Specifications

Task: administering exceptions CentreVu CMS Administration
Running an agent exceptions report 8-32
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5 In the Split/Skill field, type the name or number (these must first be
assigned in the Dictionary) of the split/skill for which you want to run
the report, or select the name or number on the drop-down list, or click
the Browse button.
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6 In the Agents field, type the name or number of agents for which you
want to run the report. You can type an agent name if you have assigned
it in the Dictionary.
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7 In the Order by field, type the time to list exceptions according to the
time the exceptions were made, or select the time on the drop-down list.
Type DJHQW to list exceptions numerically by login ID.
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8 In the Exceptions field, select the exceptions you want to include in the
report. Clear the check box next to an exception if you do not want to
include that exception in the report. At least one must be selected.
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9 Under Destination, select View Report on Screen to view the report on
screen or Print Report on to see a list of printers. You can print reports
on any printer your PC is connected to.