Specifications

Task: administering exceptions CentreVu CMS Administration
Running an agent exceptions report 8-30
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Running an agent exceptions report
Overview
Use the agent exceptions report to see exceptions made in the past for
the agents you select for the report. For each agent exception, the report
shows the time, agent, and type of exception.
Prerequisites
To run an agent exceptions report:
• The check box next to the exception you want in the Exceptions
field of the Agent Exceptions window must be selected for the
reporting time period you choose.
• Exceptions must have occurred for the exception type you want
the report to cover.
Steps ...........................................................................................................................................................................
1 From the controller window, select Tools | Commands | Exceptions.
The Exceptions selector window opens.
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2 In the ACD box, select the ACD for which you want to run the report.