Specifications

Task: administering exceptions CentreVu CMS Administration
Administering VDN exceptions 8-23
Number of calls
abandoned while
in vector
Shows the number of calls abandoned during
vector processing. An occurrence is counted
against the threshold each time a call is abandoned
during vector processing. This exception cannot
trigger more than once within an interval.
Number of calls
forced busy
Shows the number of calls given a busy signal by
the switch. An occurrence is counted against the
threshold each time a call is given a busy signal by
the switch. This exception cannot trigger more
than once within an interval.
Number of calls
disconnected
Shows the number of calls that were disconnected:
– by the switch GLVFRQQHFWYHFWRU command,
– by the vector disconnect timer, or, – because
the calls reached the end of vector processing
without being queued. An occurrence is counted
against the threshold each time a call is
automatically disconnected during vector
processing. Calls that disconnected after receiving
a busy signal via the EXV\command are not
included. This exception cannot trigger more than
once within an interval.
Number of calls
in an ACD split/
skill queue
Shows the total number of calls in queue for the
vectors main and backup splits or skills. An
occurrence is counted when this number exceeds
the threshold. Since this condition can come and
go, you receive an exception each time the
threshold is exceeded.
In this field... Administer this exception type...