Specifications

Task: administering exceptions CentreVu CMS Administration
Administering VDN exceptions 8-22
In this field... Administer this exception type...
Active By selecting the check box or inactive by leaving
the check box blank.
Time Limit On exception types that use a time limit, set the
time limit in seconds. The time limit is the amount
of time that must pass before occurrences are
counted against the threshold limit.
This field is required even if the Active check box
is not selected.
Threshold For each active exception type, type a threshold
number from 0 to 999 to define the number of
acceptable occurrences. Anything above that
number generates an exception. If you want to be
notified on the 1st occurrence of an exception,
type a 0 in this field. This field is required even if
the Active check box is not selected.
Time in Vector Shows the time that a vector takes to process each
call. An occurrence is counted against the
threshold when the time exceeds the number of
seconds specified in the Time Limit field. This
exception cannot trigger more than once within an
interval.
Time at agent
(minimum)
Shows the length of time that a call is connected to
an agent while still in the VDN. An occurrence is
counted against the threshold when the time does
not last as long as the number of seconds specified
in the Time Limit field.
Time at agent
(maximum)
Shows the length of time that a call is connected to
an agent while still in the VDN. An occurrence is
counted against the threshold when the time
exceeds the number of seconds specified in the
Time Limit field. This exception cannot trigger
more than once within an interval.