Specifications

Task: administering exceptions CentreVu CMS Administration
Administering VDN exceptions 8-20
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Administering VDN exceptions
Prerequisites
To administer VDN Exceptions, your company must have purchased
Call Vectoring. VDN permissions checking is disabled for exceptions
administration when more than 2000 VDNs are authorized.
Steps
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1 From the controller window, select Tools | Commands | Exceptions.
The Exceptions selector window opens.
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2 In the ACD box, select the ACD for which you want to run the report.
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3 Select Operations | VDN Exceptions.