Specifications

Task: administering exceptions CentreVu CMS Administration
Administering split/skill exceptions 8-15
Expected Wait
Time (pri Low)
An estimate of how long an incoming call with
the lowest priority waits in queue before
connecting to an agent.
Rolling Average
Speed of Answer
The rolling average speed of answer for the
measured split/skill sent to CentreVu
®
CMS via
the ASA message. An occurrence is counted (in
seconds) when CentreVu CMS receives an ASA
that exceeds the time limit specified for a split/
skill. An exception is triggered when the
threshold is exceeded.