Specifications

Task: administering exceptions CentreVu CMS Administration
Administering agent exceptions 8-10
Agent could not be
logged in
An exception that is not on the Agent
Exceptions Administration window because it
is always enabled. The exception displays as
“Could not be logged in” on the agent
exceptions report.
Agent entered
invalid call work
codes
An exception pegged for CWC 0 (an agent
types an unadministered call work code). This
exception should be turned off if you are
collecting call work codes in call records only.