Specifications

Task: administering your call center CentreVu CMS Administration
Running vector configuration reports 7-23
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Running vector configuration reports
Prerequisites
• A vector number can display in the report even if it does not have
an associated trunk group. A vector number can also display if the
vector does not yet contain steps.
• You cannot create a custom report from a vector configuration
report.
•A JRWRYHFWRU step can cause a trunk group and/or VDN to
carry calls to a vector to which the carrying VDN has not been
assigned. Trunk groups and VDNs that carry calls to a secondary
vector this way do not appear in the vector configuration report for
those secondary vectors.
Steps
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1 From the controller window, select Commands | Call Center
Administration or select Call Center Administration on the toolbar.
The Call Center Administration selector window opens.
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2 Select Operations | Vector Setup.
The Vector input window opens.