Specifications

Task: administering your call center CentreVu CMS Administration
Adding, deleting, or changing VDN call profiles 7-22
CentreVu CMS counts calls that are either answered, connected to
non-ACD destinations, or abandoned within this range and the totals
are displayed in the VDN call profile report.
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7 In the Inc 2 through Inc 9 fields, type a number of seconds for the second
through the ninth service-level increments.
The number of seconds for each increment must be at least one second
greater than the number of seconds of the previous increment. For
example, if the number of seconds for the previous increment is 25, you
must type at least 26 seconds in the current increment.
This number forms a range with the number for the previous increment.
Though the number you type is included in the range (and is the top of
the range), the number from the previous increment is not included in
the range. For example, WR WR WR  … means 0 to 5, 6 to 10,
and 11 to 25, etc.
CentreVu CMS counts calls that are either answered, connected to a
non-ACD destination, or abandoned within each range. The totals are
shown on the VDN call profile report.
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8 On the Actions menu, select Add, Cancel, Delete, or Modify.
E
ND OF STEPS
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