Specifications

Task: administering your call center CentreVu CMS Administration
Changing VDN-to-vector assignments 7-16
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Changing VDN-to-vector assignments
Prerequisites
• You can assign multiple VDNs to a single vector, but you cannot
assign a VDN to more than one vector.
• You cannot exit this window until the switch responds to your
changes.
• When scheduling VDN moves, group all VDN moves together on
one timetable or schedule them far enough apart so that one move
completes before the next one starts.
Steps
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1 From the controller window, select Commands | Call Center
Administration or select Call Center Administration on the toolbar.
The Call Center Administration selector window opens.
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2 Select Operations | VDN Assignments.