Specifications

Task: administering your call center CentreVu CMS Administration
Viewing trunk group assignments 7-12
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4 Select VDN as the object to search for. Type the number or name (these
must first be assigned in the Dictionary) of the VDN whose assigned
trunk groups you want to view, or select the number or name on the
drop-down list, or click the Browse button.
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5 Select Split as the object to search for. Type the number or name (these
must first be assigned in the Dictionary) of the split whose assigned
trunk groups you want to view, or select the number on the drop-down
list, or click the Browse button.
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6 To view specific trunk group assignments, select Find one on the
Actions menu. Complete the Trunk Groups field, and either the VDN
or the Split field.
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7 To display a list of trunk groups and the VDNs or splits to which they
are assigned, select List all on the Actions menu and leave the input
fields blank.
E
ND OF STEPS
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Reference
• To use names for trunk groups, you must first assign the names in
the Dictionary. See “Task: naming your call center entities in the
Dictionary” for more information.
• You can script the Trunk Group Members input window and
report window, and schedule the script. See “Task: automating
your activities with scripting” for more information.
• You can schedule the Trunk Group Members input window and
report on a timetable. See “Task: using timetables and shortcuts”
for more information.