Specifications

Task: administering your call center CentreVu CMS Administration
Viewing trunk group assignments 7-11
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Viewing trunk group assignments
Prerequisites
• DID trunk groups are not assigned to VDNs or splits because the
central office passes VDN digits or split-extension digits to the
switch.
• Trunk groups are not assigned to vector-controlled splits because
vector-controlled splits can receive calls only through vector
processing.
• Trunk groups must be assigned to VDNs or splits using a switch
administration tool. However, you can use CentreVu CMS to
view trunk group assignments on the switch if you have Call
Vectoring.
Steps
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1 From the controller window, select Commands | Call Center
Administration or select Call Center Administrations on the toolbar.
The Call Center Administration selector window opens.
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2 Select Operations | Trunk Group Assign.
The Trunk Group Assign input window opens.
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3 In the Trunk Groups field, type the numbers of the trunk groups you
want to view, or select the numbers on the drop-down list, or click the
Browse button.