Specifications

Task: administering your call center CentreVu CMS Administration
Adding, deleting, or changing split/skill call profiles 7-9
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Adding, deleting, or changing split/skill call profiles
Prerequisites
You can set each of the first nine service level increments to a different
time length. Each increment represents a unit of wait time.
If you do not complete this window, 0 seconds is used for all service
level increments and all calls appear in the first increment on the split/
skill call profile report.
Steps ...........................................................................................................................................................................
1 From the controller window, select Commands | Call Center
Administration or select Call Center Administration on the toolbar.
The Call Center Administration selector window opens.
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2 Select Operations | Split/Skill Call Profile Setup.
Split/Skill Call Profile Setup input window The Split/Skill Call Profile
Setup input window opens.
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3 In the Split(s)/Skill(s) field, type the split or skill numbers or names
(these must first be assigned in the Dictionary), or select the numbers or
names from the drop-down list, or click the Browse button.