Specifications

Task: administering your call center CentreVu CMS Administration
Changing VDN skill preferences 7-8
Reference
• On DEFINITY ECS/Generic 3, selecting Modify on the Actions
menu changes switch administration, which affects calls currently
in vector processing and new calls.
• You can script the Change VDN Skill Preferences window and
schedule the script. See “Task: automating your activities with
scripting” for more information.
• You can schedule VDN skill preference changes on a timetable.
This can be useful if you want to make assignments during off-
hours. See “Task: using timetables and shortcuts” for more
information.