Specifications

Task: administering your call center CentreVu CMS Administration
Changing VDN skill preferences 7-7
The Change VDN Skill Preferences input window opens.
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3 In the VDN(s) field, type a list or range of VDNs whose skill preferences
you want to view or change.
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4 To see which VDNs you can change, leave the VDN(s) field blank and
select List all on the Actions menu.
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5 In the Skill preferences 1st, 2nd, and 3rd fields, type the 1st, 2nd, and
3rd skill preferences to assign to the list of VDNs.
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6 On the Actions menu, select Add, Cancel, Delete, or Modify.
E
ND OF STEPS
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