Specifications

Task: administering your call center CentreVu CMS Administration
Changing VDN skill preferences 7-6
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Changing VDN skill preferences
Prerequisites
When you change VDN skill preferences on DEFINITY
®
ECS/Generic
3, the change takes effect immediately and can affect the processing of
any call in progress in the VDN at the time of the change.
Steps
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1 From the controller window, select Commands | Call Center
Administration or select Call Center Administration on the toolbar.
The Call Center Administration selector window opens.
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2 Select Operations | Change VDN Skill Preferences.