Specifications

Task: administering your call center CentreVu CMS Administration
Viewing, adding, or deleting call work codes 7-5
• You can administer an exception for agents who enter invalid
(unassigned) call work codes. See “Task: administering
exceptions” for more information.
• You can script the Call Work Codes window and schedule the
script. See “Task: automating your activities with scripting” for
more information.
• You can put the Call Work Codes window on a timetable. See
“Task: using timetables and shortcuts” for more information.