Specifications

Task: administering your call center CentreVu CMS Administration
7-1
7 Task: administering your call
center
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Overview
Purpose
In this task you will find the following procedures:
• Viewing, adding, or deleting call work codes
• Changing VDN skill preferences
• Adding, deleting, or changing split/skill call profiles
• Viewing trunk group assignments
• Running a trunk group members report
• Changing VDN-to-vector assignments
• Adding, deleting, or changing VDN call profiles
• Running vector configuration reports
Permissions
These permissions apply to administering your call center. See “Task:
assigning user permissions” for more information.
• To add or delete call work codes, you need read/write permission
for the Call Center Administration command.
• To view call work codes, you need read permission for the Call
Center Administration command.
• To change the skill preferences assigned to VDNs, you need read/
write permission for the Call Center Administration command and
for the VDNs affected by the change.