Specifications

Task: administering call center agents CentreVu CMS Administration

Running a split members report 6-24

The Split Members report displays or prints.

The Split Members report lists the selected splits in numerical order,

each split’s assigned name, and the extensions that are assigned to the

split. If the split does not have a name assigned, the Split Name field

shows the split number. If the split has no extensions assigned to it, the

Extension field is blank.

ND OF STEPS

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Reference

• To use names for splits, the names must first be assigned in the

Dictionary. See “Task: naming your call center entities in the

Dictionary” for more information.

• You can script the Split Members window and schedule the script.

See “Task: automating your activities with scripting” for more

information.

• You can put the Split Members input window and report on a

timetable. See “Task: using timetables and shortcuts” for more

information.

• You cannot create a custom report from the split members report.