Specifications

Task: administering call center agents CentreVu CMS Administration
Multi-agent skill change and moving extensions between splits 6-19
Result
If one or more moves fail, a status window shows the moves that were
not made and the reason, or it shows the pending status.
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7 When you are done, the Move or Add window will automatically close
after you select OK. If you aren’t done, repeat the preceding steps.
E
ND OF STEPS
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Steps
To move extensions between splits:
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1 Select Operations | Move Extensions Between Splits and select OK.
The Move Extensions Between Splits window opens.
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2 In the Split List window, double-click the names/numbers of the splits
to move extensions from/to.
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3 Do one of the following:
• Select one extension number, drag it to the split to which you want
to move the extension, and release the mouse button.
• Hold down the Ctrl key and select multiple extension numbers in
one skill, then drag the extensions to the new skill and release the
mouse button.
• Hold down the Shift key on your keyboard and select two
extension numbers to select the range of extensions listed between
the two you selected, then drag the extensions to the new skill and
release the mouse button.
The Move Extensions Between Splits confirmation window
opens.
E
ND OF STEPS
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