Specifications

Task: administering call center agents CentreVu CMS Administration
Multi-agent skill change and moving extensions between splits 6-17
............................................................................................................................................................................................................................................................
Multi-agent skill change and moving extensions between splits
Steps
To change one skill for multiple agents:
................................................................................................................................
...........................................
1 From the controller window, select Operations | Agent Administration.
The Agent Administration selector window opens.
................................................................................................................................
...........................................
2 In the ACD field, select the ACD for which you want to change agent
skills.
................................................................................................................................
...........................................
3 Select Operations | Multi-Agent Skill Change and select OK.
The Multi-Agent Skill Change window opens.