Specifications

Task: administering call center agents CentreVu CMS Administration
Creating or applying an agent template 6-16
• To apply an existing template to a group of agents, type the name
or agent login ID of the template whose skills you want to apply to
a group of agents. Select OK.
The Change Agent Skills window opens with the template name and
login ID on the title bar. The skills and skill levels for the template you
named in the preceding window are shown in the Assigned Skills field.
E
ND OF STEPS
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