Specifications

Task: administering call center agents CentreVu CMS Administration
Creating or applying an agent template 6-15
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Creating or applying an agent template
Steps
To create an agent template or to apply an agent template to a group of
agents:
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1 From the controller window, select Commands | Agent Administration.
The Agent Administration selector window opens.
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2 In the ACD field, select the ACD for which you want to change agent
skills.
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3 Select Operations | Change Agent Skills, and select OK.
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4 Select OK.
The Select Agent/Template window opens.
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5 Choose from the following:
• To create a template from an existing agent login ID, on the drop-
down list select the agent name or login ID of the agent whose
skill assignments you want to use as a template, or select Browse
to choose from a list of agents. Select OK.