Specifications

Task: administering call center agents CentreVu CMS Administration
Changing agent skills and extension split assignments 6-12
Steps
To change extension split assignments:
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1 From the controller window, select Commands | Agent Administration
or select Agent Administration on the toolbar.
The Agent Administration selector window opens.
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2 In the ACD field, select the ACD for which you want to change
extension split assignments.
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3 Select Operations | Change Extension Split Assignments and select OK.
The Select Extension window opens.
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4 On the Select Extension window, type the extension number for which
you want to change the split assignments, or select the number from the
drop-down list, or select Browse. Select OK.
The Change Extension Split Assignments window opens.
The Move Extension From Split field shows the split assignment. The
Move Extension To Split field shows available split names/numbers. If
the extension is logged in, the Logged-In icon displays.
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5 Do one of the following:
• To change splits for an extension other than the one shown, select
Cancel to reopen the Select Extension window.
• To change splits for this extension, go to Step 6.