Specifications

Task: administering call center agents CentreVu CMS Administration
Changing agent skills and extension split assignments 6-10
The Change Agent Skills window opens with the agent or template
name and login ID on the title bar.
• The skills and skill level for the agent or template you named are
shown in the Assigned Skills field and Level field, respectively.
• Skill names are shown for the skills named in the Dictionary. Skill
numbers are shown for the skills not named in the Dictionary.
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5 To change which calls an agent gets first, select Skill Level, Greatest
Need, or Percent Allocation under Call Handling Preferences.